Conflict Resolution in the Workplace
Course Overview
This course has been developed by the National Syllabus for conflict resolution and deals with communication skills, personal safety and what if situations.
After completing this course your learners should be able to:
- Describe the common causes of conflict
- Describe the three elements of 'Communication'
- Give example of how communication can break down
- Explain 3 examples of communication models that can assist in conflict resolution
- Describe patterns of behaviour they may encounter during different interactions
- Give examples of the different warnings and danger signs
- Give examples of impact factors
- Describe the use of distance when dealing with conflict
- Explain the use of 'reasonable force' as it applies to conflict resolution
- Describe different methods for dealing with possible conflict situations
Course Details
Lesson Plan
This course covers the following subject areas:
- Welcome and learning objectives
- Introduction to conflict resolution
- Communication model 1
- Communication model 2
- Communication model 3
- Dealing with conflict
- Awareness and impact factors
- Stress behaviours and summary
Target Audience
This module will be useful to all staff and professionals whose work brings them into contact with members of the public.Duration
With over 130 interactive screens with multiple components, it is anticipated this module will take approximately 3 hours to complete. However, as an e-learning module learners are able to work through at their own pace, breaking off and resuming their study as appropriate.Certification
On completion of this module you will be able to download a Virtual College certificate.CPD Accreditation
The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelinesEntry Requirements
There are no specific entry requirements for this module.Cost and Discounts
£30 + VAT - This cost is for a single user.
Discounts are available for multiple users (10 or more) for more information please contact info@yorkshireproductivity.co.uk, or telephone Sales on 01943 885088.
How it Works
The information below is specific to this particular course. If you would like a more general guide to how our purchasing and learning works please visit the Four Easy Steps page which should tell you all you need to know.
Alternatively; if you have a specific question or concern why not contact us directly ?
What
This is an online course, all the training will be taken through your browser window. There will be no face-to-face sessions with instructors nor will you receive any training material through the post. If you wish you may print out any page of the training material, and may also print the notes you took during the training.
You can also revisit the training material at any time, even after you have completed the course.
How
The material for this course has been broken down into several smaller lessons, each lesson dealing with a specific area of the overall subject.
The lesson consist of a series of pages in which an instructor will talk you through the lesson material at a pace that suits you. Pages may also include supporting pictures, graphs, animation or extra sounds to help with the learning where appropriate. Some lessons will include challenges/quizzes to help you keep in touch and interested in the material.
Lessons can be taken in any order and each lesson may be PAUSED and RESUMED at any stage. When all lessons in the course have been completed our system will realise and automatically record that you have successfully completed the course
When
This course is delivered fully online allowing you to learn at your own pace, however an average duration would be 3 hours.
Buy It Now
If you would like to buy this course now please enter details of the learner to be enrolled on the course.
When you click "Submit" you will be transferred to our secure payment system (provided by WorldPay) where you will be able to enter your credit or debit card details.
Start Your Training Today
Once the payment has been accepted you will immediately be allocated an account in our Training Management System, and you will be able start your training right away.
