Conflict Resolution for Healthcare
Course Overview
Within the NHS there are hundreds of violent attacks on front line staff every day. To address this issue the government has introduced a 'Zero tolerance' policy and committed to train over 1.2 million front line staff in basic conflict resolution techniques. This e-learning module supports the mandatory training, which is structured around a 6 hour syllabus created by the NHS Counter Fraud and Security Management Service (CFSMS).
Having completed the module you should be able to:
- understand some of the common causes of conflict
- appreciate the key role communication plays in conflict and conflict resolution
- be aware of different danger signs
- know how to deal with possible conflict situations
Course Details
Lesson Plan
- Welcome and Learning Objectives
- Introduction to Conflict Resolution
- Communication Model 1
- Communication Model 2
- Communication Model 3
- Dealing with Conflict
- Awareness and Impact Factors
- Stress Behaviours
- Summary
Target Audience
Unfortunately anyone working in the frontline of the NHS could be at risk of attack. As personal safety is a universally important issue, the information contained in this module will be useful to all staff and professionals whose work brings them into contact with members of the public.Duration
It is estimated that this module will take approximately 2 hours to complete (depending on learning speed). As an e-learning module you can complete this training in convenient stages and revisit whenever you wish. The system will record your progress throughout.Certification
On completion of this course you will be able to download a Virtual College certificate.CPD Accreditation
The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelinesEntry Requirements
There are no specific entry requirements for this courseWhat our customers have said
'It's easy to do in your own time. The questions show straight away how much you have retained. The whole experience and site material is good'SG, St Clares Hospice; 29/04/2009
'I found it held my interest. I liked the idea of it being broken down into modules so that the course could be completed at my own pace within the spare time available'
PC, Cheveley Park Medical Centre; 27/05/2009
'The virtual interaction was excellent and I enjoyed the experience. Not boring like some taught class lectures'
RT, St Clares Hospice; 29/04/2009
Cost and Discounts
£30+ VAT - This cost is for a single user.
Discounts are available for multiple users (10 or more) for more information please contact info@yorkshireproductivity.co.uk, or telephone Sales on 01943 885088.
How it Works
The information below is specific to this particular course. If you would like a more general guide to how our purchasing and learning works please visit the Four Easy Steps page which should tell you all you need to know.
Alternatively; if you have a specific question or concern why not contact us directly ?
What
This is an online course, all the training will be taken through your browser window. There will be no face-to-face sessions with instructors nor will you receive any training material through the post. If you wish you may print out any page of the training material, and may also print the notes you took during the training.
You can also revisit the training material at any time, even after you have completed the course.
How
The material for this course has been broken down into several smaller lessons, each lesson dealing with a specific area of the overall subject.
The lesson consist of a series of pages in which an instructor will talk you through the lesson material at a pace that suits you. Pages may also include supporting pictures, graphs, animation or extra sounds to help with the learning where appropriate. Some lessons will include challenges/quizzes to help you keep in touch and interested in the material.
Lessons can be taken in any order and each lesson may be PAUSED and RESUMED at any stage. When all lessons in the course have been completed our system will realise and automatically record that you have successfully completed the course
When
This course is delivered fully online allowing you to learn at your own pace, however an average duration would be 2 hours.
Buy It Now
If you would like to buy this course now please enter details of the learner to be enrolled on the course.
When you click "Submit" you will be transferred to our secure payment system (provided by WorldPay) where you will be able to enter your credit or debit card details.
Start Your Training Today
Once the payment has been accepted you will immediately be allocated an account in our Training Management System, and you will be able start your training right away.
